I love Amazon. I used to work there for years. Most of their documentation is really good. However, I found the following help for downloading Kindle for Mac to be . . . well . . . please refer to my previous utterance, in the title for this post. (Hint: It rhymes with “bucks” and “shucks.”)
I searched for “Kindle for Mac download” and got this page on the first hit:
Okay, “wait for the download to complete”? What download? And there’s no TOC or breadcrumbs anywhere that points to more context. Sure, I could download it from the App Store. But I loathe the App Store (speaking of crappy interfaces).
And, even if there’s another way to perform a task, that doesn’t mean someone should publish a set of steps that requires extra insight and context not included in the page. How about a link? Or breadcrumbs? Or a TOC?
(Note to self: make sure you didn’t create the Amazon page in question. If you did create it, delete this post.)