Thanks for Nothing: Help that Sucks

I love Amazon. I used to work there for years. Most of their documentation is really good. However, I found the following help for downloading Kindle for Mac to be . . . well . . . please refer to my previous utterance, in the title for this post. (Hint: It rhymes with “bucks” and “shucks.”)

I searched for “Kindle for Mac download” and got this page on the first hit:

Image of sucky help page on Amazon. The first step reads, "Wait for the download to complete."

Okay, “wait for the download to complete”? What download? And there’s no TOC or breadcrumbs anywhere that points to more context. Sure, I could download it from the App Store. But I loathe the App Store (speaking of crappy interfaces).

And, even if there’s another way to perform a task, that doesn’t mean someone should  publish a set of steps that requires extra insight and context not included in the page. How about a link? Or breadcrumbs? Or a TOC?

(Note to self: make sure you didn’t create the Amazon page in question. If you did create it, delete this post.)

About scotmarvin

Scot is an editor and writer involved in content design, content architecture, big data, cloud computing, and other buzzwords related to technical stuff. He loves his family, history books, jazz guitar, and the Minnesota Vikings. Scot is a proud father, so don't make the mistake of asking about his family unless you have four hours to listen to him ramble on about his kids.
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